Last updated: [30/07/2025]
At Prolific Passion, we take great care in preparing and shipping healthy, high-quality plants. We understand things don’t always go as planned, so we offer a fair returns and refund policy specific to live plants.
🌿 Return Eligibility
You may request a return within 30 days of receiving your order if:
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The plant arrives damaged, diseased, or in poor condition
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You received the wrong variety or item
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The plant has not been planted, significantly altered, or mistreated
We do not accept returns for change of mind once the plant has been removed from its pot or planted.
📷 Proof of Condition
To process a return or refund:
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Contact us at admin@prolificpassion.com.au within 7 days of receiving your order
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Include clear photos of the plant and packaging
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Let us know your order number and the issue
We may ask for the plant to be returned or disposed of depending on the situation.
💵 Refunds
Once your claim is reviewed and approved:
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You’ll receive a refund to your original payment method (e.g. PayPal), or we may send a replacement
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Refunds typically process within 3–5 business days
We aim to ensure every customer receives healthy plants, and will always work with you if problems arise.
📦 Return Shipping
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If the issue was our fault (e.g. wrong item or damaged plant), we’ll cover return shipping or provide a replacement at no cost
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If the return is due to customer error (e.g. incorrect address), return postage is the customer’s responsibility
❌ Non-Returnable Situations
We are unable to accept returns or offer refunds if:
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Plants were damaged due to improper care after delivery
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Plants were planted and later died due to environmental stress (e.g. heat, lack of water, unsuitable soil)
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The return request is made more than 30 days after delivery
📬 Questions?
If you’re unsure whether your plant qualifies for return or refund, just email us — we’re here to help.
Prolific Passion
61 Wootton Way, Bulahdelah NSW 2423
Email: admin@prolificpassion.com.au